Store Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from CalvinFurniture.net (the "Site").  Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

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We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit: allaboutcookies.org - (CalvinFurniture.net)
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.  Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

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When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

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Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how CalvinFurniture uses your Personal Information here: CalvinFurniture.net/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.​  Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at mixtell.com /understanding-online-advertising/how-does-it-work.

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You can opt out of targeted advertising by using the links below: - Facebook: facebook.com/settings/?tab=ads - Google: google.com/settings/ads/anonymous - Ads by: NguoiViet RaoVat NguoiViet Ads by: mixtell.com

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: optout.aboutads.info/

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Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights.  If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

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Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at: info@CalvinFurniture.net

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Merchandise Pickup is available at participating locations only. If you select Merchandise Pickup, your items will be made available for pickup by you at one of our locations or warehouses. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.

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Change or Cancellation
Order Change or Cancellation. You may change or cancel your order (except for special orders or monogrammed or personalized items or standard ship items that have already shipped) up to 48 hours before your scheduled delivery time. Additional amounts owed from an order change must be paid in full prior to scheduling delivery. Refunds are made based on the payment method used at the time of purchase.

 

Refunds for purchases paid by cash or check will be paid by check. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees.

Online Purchase Return Policy
Standard Shipping Items

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We accept the return of Standard Shipping item(s) within 30 days of delivery. Return shipping or pickup fees may apply. To report delivery damage or make a return, contact Guest Experience. Items must be returned in their original condition with all accessories and parts. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following our receipt of the returned item(s) for any credit or refund to display on your credit card statement.  For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

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ITEMS MAY NOT BE RETURNED IN STORES.

White Glove Delivery and Doorstep Delivery For Items Ordered Online.  Please inspect your items on delivery or pickup. For White Glove and Doorstep Delivery, you MUST contact Guest Experience within three (3) business days of delivery if your item is damaged or defective, and we’ll work with you to repair or replace the item, however NON-DAMAGED AND NON-DEFECTIVE ITEMS MAY NOT BE RETURNED. For White Glove and Doorstep Delivery items where a manufacturing defect is discovered after three (3) business days of delivery, consult the manufacturer’s warranty, if any.

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Return Requirements
⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).

⁠We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

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Mattresses and Foundations
⁠Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds.  The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item (s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.

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In-Store Purchase Return Policy:
If you purchased in a store, check the terms & conditions provided to you at the time of purchase (sometimes they are located on the back of your receipt). In-store purchases, whether from independently owned and operated stores or from stores owned and operated by Ashley Global Retail, LLC or subsidiaries, set their own policies regarding returns and exchanges. Please contact the store where you made the purchase. The store’s phone number is located on your receipt or on our store locator.

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Disclaimer of Warranty
CalvinFurniture Global Retail, LLC and Stoneledge Furniture, LLC are retailers, not manufacturers. Neither grants, and both expressly disclaim, any express or implied warranties with respect to goods purchased from their stores, including BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER ASHLEY GLOBAL RETAIL, LLC NOR STONELEDGE FURNITURE, LLC SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF PROFITS, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE AND HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM ANY DEFECT IN GOODS SOLD, SUPPLIED, OR FURNISHED TO YOU, FROM THE USE THEREOF, OR FROM YOUR INABILITY TO MAKE USE THEREOF.

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Protection Plans
To submit a claim under a protection plan or for additional information about a protection plan, please contact the service provider identified in the protection plan.  Jury Waiver and Class Waiver
You agree that you are giving up your right to a jury trial, and that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative basis. You agree to waive participation in a class action. Our dispute resolution process (“DRP”) can be found at CalvinFurniture.com/drp. You acknowledge that you had the ability to review the DRP prior to purchase, and that you are bound thereby even if you have not read it.