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Shipping & Returns

Shipping Policy

Key Components of a Shipping Policy

  • Estimated Delivery Times: Realistic arrival windows for each method, noting these are estimates. 

  • Carriers: Which carriers (USPS, UPS, etc.) are used. 

  • Shipping Restrictions: Limitations on where you ship (e.g., APO/FPO, specific countries) or product types. 

  • Tracking: How customers get tracking info (usually a confirmation email). 

  • Returns/Damages: A summary of your return policy and procedures for damaged or lost packages. 

  • International Shipping: Details on customs, duties, and taxes, often the buyer's responsibility. 

  • Processing Time: How long it takes to prepare an order before it ships (e.g., 1-2 business days). 

  • Shipping Methods & Costs: Available options (Standard, Overnight, International) and their associated fees, plus potential free shipping thresholds. 

Why It's Important

  • Builds Trust: Transparency about costs and timelines reduces cart abandonment and increases sales. 

  • Manages Expectations: Prevents customer complaints by clearly stating what to expect. 

  • Saves Time: Reduces customer service inquiries about shipping status. 

Where to Find It

  • Look for links in the website's footer, checkout process, or within the company's Terms & Conditions. 

Return & Exchange Policy

Refunds for purchases paid by cash or check will be paid by check. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees.

Online Purchase Return Policy
Standard Shipping Items

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We accept the return of Standard Shipping item(s) within 30 days of delivery. Return shipping or pickup fees may apply. To report delivery damage or make a return, contact Guest Experience. Items must be returned in their original condition with all accessories and parts. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following our receipt of the returned item(s) for any credit or refund to display on your credit card statement.  For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

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ITEMS MAY NOT BE RETURNED IN STORES.

White Glove Delivery and Doorstep Delivery For Items Ordered Online.  Please inspect your items on delivery or pickup. For White Glove and Doorstep Delivery, you MUST contact Guest Experience within three (3) business days of delivery if your item is damaged or defective, and we’ll work with you to repair or replace the item, however NON-DAMAGED AND NON-DEFECTIVE ITEMS MAY NOT BE RETURNED. For White Glove and Doorstep Delivery items where a manufacturing defect is discovered after three (3) business days of delivery, consult the manufacturer’s warranty, if any.

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Return Requirements
⁠In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery).

⁠We do not accept returns on Final-Sale and Clearance Items, Special Orders, or Monogrammed or Personalized Items, except for items delivered damaged or defective and reported to us within three (3) business days after delivery.

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Mattresses and Foundations
⁠Returns on mattresses or foundations are controlled by the manufacturer’s warranty, if any. Please contact the phone number on your emailed order confirmation for inquiries regarding mattress or foundation returns.

Exchanges/Refunds.  The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item (s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.​

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Disclaimer of Warranty
CalvinFurniture Global Retail, LLC and Stoneledge Furniture, LLC are retailers, not manufacturers. Neither grants, and both expressly disclaim, any express or implied warranties with respect to goods purchased from their stores, including BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER ASHLEY GLOBAL RETAIL, LLC NOR STONELEDGE FURNITURE, LLC SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF PROFITS, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE AND HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM ANY DEFECT IN GOODS SOLD, SUPPLIED, OR FURNISHED TO YOU, FROM THE USE THEREOF, OR FROM YOUR INABILITY TO MAKE USE THEREOF.

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